Support

Questions, a station that's missing, or an alarm that didn't behave? Write to hello@vocal-erase.com. Please include your customer ID (Railwake → Settings) and the train you set up. We usually answer within two working days.

Common questions

Will the alarm ring if my phone is on silent?

Yes. Railwake uses the system alarm (AlarmKit), like the Clock app: it rings on silent and in Focus modes. Use “Test on silent” after setting up a train to hear it.

What happens if my phone is offline at night?

Your normal alarm still rings at its usual time. Railwake only ever moves it when it has fresh, confirmed train data.

Can Railwake make me late?

It never wakes you later than your usual time unless a delay is confirmed and stable, and it always keeps your safety margin. A cancellation can only move your alarm earlier.

Which networks are supported?

Germany (regional trains and S-Bahn), the Netherlands, France (TER, Intercités, TGV), Norway, Spain (Renfe), New York (LIRR, Metro-North), Philadelphia (SEPTA), Boston (MBTA), Maryland (MARC), Virginia (VRE), South East Queensland and Adelaide.

How do I cancel Premium?

In the iPhone Settings app → your name → Subscriptions → Railwake, or from Railwake → Settings → Manage subscription. To use Premium on a new phone, tap “Restore purchases”.

How do I delete my data?

Delete a commute in the app to remove it from our server, or e-mail us your customer ID to erase everything. See the privacy policy.